TIAG SECURES PRESTIGIOUS 4-YEAR CONTRACT FOR ADVANCED IM AND IT SERVICES
Reston, VA. – TIAG to Implement Comprehensive IT and IM Solutions at Uniformed Services University to Support Mission-Critical Programs
TIAG, a leader in innovative software development and transformational technology, announces its latest engagement to enhance and sustain the information management (IM) and information technology (IT) resources at the Uniformed Services University of the Health Sciences (USU) to support the Military and Public Health Systems, the National Security and National Defense Strategies of the United States, and the readiness of our Uniformed Services. This contract encompasses on-site operations at USU headquarters in Bethesda, Maryland, and its satellite sites in San Antonio, Texas, and San Diego, California.
“We are thrilled to continue supporting the University and its students,” said TIAG’s President & COO, Neil Lampton. “Our team is dedicated to providing reliable IT and IM services that directly support the University’s mission and vision, ensuring a secure and efficient environment for instruction, research, and operations.”
Enhanced Customer and End-User Support
Under this new contract, TIAG will provide robust customer-facing support focusing on customer support operations, business process re-engineering, and project management (PM). The IM support will include tasks such as end-user software management, operating systems management, customer service support, and triage management of tickets. Additionally, TIAG will work closely with the USU’s Office of the Chief Information Officer (OCIO) to determine how best to enable the University’s multi-faceted departments to meet their mission.
“Our extensive experience in cybersecurity, data analytics, and systems engineering will be instrumental in delivering innovative solutions that meet the complex needs of the University. Our deep understanding of the University’s culture and systems will help us ensure they are maintaining the highest standards of service delivery and innovation,” said General Manager Charlie Doutt.
Comprehensive IM, IT, and IM Support
TIAG’s IT support will cover a full range of resourcing and work, from customer-facing deskside work to business analysis and reporting, cybersecurity, compliance monitoring, systems management, software development, and hardware operations. The University operates multiple network circuits from its primary data center in Bethesda, Maryland, and TIAG will ensure all operations comply with US Government and Department of Defense standards.
For more information, questions on this contract, or to schedule an interview with one of our experts, don’t hesitate to get in touch with us.
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About TIAG. TIAG, a woman-owned company, delivers transformational solutions across diverse capabilities, including systems engineering, cybersecurity, data analytics, DevSecOps, user-centered design, and machine learning/artificial intelligence. We empower our brightest minds to deliver impactful results on complex, mission-critical programs. Our distinctive culture has earned us accolades year after year from Great Places to Work and consistently placed us on Fortune’s lists for Best Places to Work in Tech, Best Workplaces for Millennials, and Best Medium Workplaces. Our dedication to excellence is underscored by our ISO 9001:2015, ISO/IEC 20000-1:2011, ISO 27001:2013, and CMMI® SVC/3 certifications, which ensure top-tier service delivery and innovation for our DoD, DHS, and other federal clients. We don’t just deliver solutions; we redefine possibilities through innovative, holistic human performance-driven offerings like our Warrior Performance Platform and mResilience applications. To see how we are making a difference for our customers and communities, visit us at tiag.net.
About the Uniformed Services University of the Health Sciences. The mission of USU is to educate, train, and comprehensively prepare uniformed services health professionals, scientists, and leaders to support the Military and Public Health Systems, the National Security and National Defense Strategies of the United States, and the readiness of our Uniformed Services. The University provides a year-round, four-year medical school curriculum culminating in an M.D. degree. In addition, USU awards Doctoral and Master’s degrees in the biomedical sciences, nursing, dentistry, and public health through interdisciplinary and department-based graduate programs.