Services and Solutions

Strategic Planning, Program + Project Management

TIAG’s leadership in Strategic Planning, Project & Program Management (SP3M) has earned it the reputation of being the go-to team for critically important projects, from Base Realignment and Closures (BRAC) to the implementations of clinical informatics in military enterprise medicine and enterprise management systems across Regional Commands. The group’s disciplined PMI approach, coupled with TIAG-proprietary tools ensures absolute compliance with schedule, contingency planning, risk mitigation, full project purview and budget adherence resulting in exceptional results for Commands. The SP3M experts enjoy a trusted relationship with military leadership throughout the Department of Defense because of their exceptional results. Their communication and collaboration enables seamless translation of strategic goals into flawless execution of actions.

01
The Medical Logistics Division of the U.S. Air Force Medical Readiness Agency (AFMRA)
TIAG supports the AFMRA Medical Logistics Division by implementing innovative IT solutions and deploying continuous process improvements focused on patient-centered care
Customer Mission

AFMRA establishes policies and procedures for providing lifecycle medical materiel management and maintenance for health protection and health care delivery at institutional activities and in worldwide theaters of operation. AFMRA continually evaluates enterprise-wide resource requirements and the organizational structure to execute such mission responsibilities as delivering full-spectrum medical logistics support, optimizing medical resources and clinical excellence, aerospace medicine, and radiation protection.

Challenge

AFMRA needed to find proactive ways to improve delivery and reduce costs for the Air Force Medical Service. This necessitated a full analysis of medical logistics operations, including medical equipment management and facility management. Additional requirements called for the design and implementation of a systems process improvement model.

Solution

We leveraged our unique understanding and knowledge of the Military Health System (MHS) and DoD Medical Services Information Management /Information Technology (IM/IT) systems to incorporate a systems improvement model. We also piloted and provided proof of concept for an automated medical logistics hub/spoke concept and facilitated a weight-based, point-of-use supply dispensing system at Travis Air Force Base.

Result

Our subject matter expertise empowered AFMRA to improve their clinical efficiency and preserve readiness skills while simultaneously reducing overhead for medical materiel and logistics for the Air Force Medical Service. Our approach and solution delivered the methodology and processes ARMRA needed to establish and sustain industry best practices and manpower standards across their clinical informatics, workforce development, and enterprise IT systems.

02
Defense Health Agency (DHA) Health Information Technology (HIT)
TIAG designs and facilitates strategy development and implementation sessions to maximize resources, increase customer service, and optimize organizational performance
Customer Mission

The Defense Health Agency (DHA) leads the MHS integration of readiness and health to deliver increased readiness, better health, better care, and lower cost. Health Information Technology (HIT) strives to implement, manage, and sustain an integrated and protected medical information enterprise to ensure the right information is accessible to the right customers at the right time in the right way.

Challenge

HIT sought to facilitate the implementation of effective program/project management and budget execution that drives standard enterprise IT services at medical treatment facilities (MTFs) throughout DHA, ultimately saving the government time, dollars, and human resources in managing operations and sustainment efforts around the world. 

Solution

Prior to transitioning Navy Medicine to DHA, we modernized Navy Medicine’s computer and store infrastructure at two core data centers and 21 MTFs and delivered the Navy Medicine Virtual Desktop Infrastructure solution to seven MTFs. We also helped facilitate a seamless transition from Navy Medicine to DHA while modernizing MTFs throughout all military departments worldwide. 

Result

Our program and project management and budget analysis led to the deployment of Desktop to Datacenter (D2D) capabilities throughout the DHA Enterprise Network, referred to as the Medical Community of Interest (Med COI). We helped DHA successfully migrate the first wave of MTFs and associated outlying sites from their legacy networks to the Med COI. Those MTFs are now in full sustainment and actively implementing MHS Genesis – electronic health records in support of our military, families, and retirees. As legacy networks are decommissioned, cost savings and resource benefits are realized throughout DHA. 

03
Office of the Chief Information Officer (OCIO) for the U.S. Department of Health and Human Services (HHS)
TIAG supports the strategic planning and development of the HHS IT Strategic Plan 2017–2020 and Enterprise IT Governance Roadmap
Customer Mission

The U.S. Department of Health and Human Services (HHS) is the United States government’s principal agency for protecting the health and well-being of all Americans by providing essential health and human services and fostering advances in medicine, public health, and social services. The Office of the Chief Information Officer (OCIO) serves this objective by leading the development and implementation of an enterprise information technology (IT) infrastructure across HHS.

Challenge

Identifying a critical need for improved IT program management and support services vital to its mission, the HHS sought to implement effective and efficient methods that align with OCIO program management and enterprise architecture initiatives while seamless translating strategic goals into flawless execution.

Solution

This project demanded a strategic and overarching understanding of Health IT to identify priorities, challenges, and solutions cohesive with sound decision-making. After developing standard operating procedures and an IT acquisition process and toolkit, we implemented a technology analysis and management process to identify and manage the HHS IT portfolio.

Result

Our IT program management services and solutions created significant improvements for the HHS IT portfolio/program management and governance. In support of the HHS goal for a fully integrated department, we provided enterprise Federal Information Technology Acquisition Reform Act (FITARA) implementation, strategic planning, governance, analysis, and business process improvement support throughout the HHS, resulting in the seamless transition of goals as well as superior program execution.