Executive Director of Human Resources

“The company culture at TIAG is amazing—we are surrounded by incredibly intelligent people and there is such a sense of family and mission between teams. The commitment our people have for both our customers and each other is palpable.” – TIAG employee

Melissa Leonard German
Executive Director of Human Resources

This quote captures the essence of TIAG’s culture and Melissa (Missy) has been influential in creating a culture where “TIAG-ers” feel cared for and acknowledged, an aspect that truly fosters and environment where employees can come to work, do what they love to do, and thrive. As the lead of TIAG’s HR team since 2009, Missy has managed the people-functions of TIAG—developing equitable and ethical corporate policies and practices, training, benefits design, performance management and internal communication and retention strategies—all while ensuring that the legal and regulatory compliance requirements are met and align with TIAG’s mission, values and talent strategy.  

With her signature humorous style and a passion for memes, transparency, engagement, and well-being, she is passionate about not only making sure TIAG supports a healthy work-life balance but encourages it and does whatever it takes to connect with employees on a personal level. This includes designing workplace amenities and benefits like flexible time off and recognition around important milestones for all employees (work anniversaries, engagements, weddings, births, education, publishing, and more!) to name a few. As Missy always says, “Our employees are what make TIAG rock. I know WHO our people are…I have no idea what their employee number is.”

Missy is a SHRM Certified Professional (SHRM-CP), a Professional in Human Resources (PHR).