Services and Solutions
US Army Medical Department

U.S. Army Medical Command (MEDCOM)

01
Network Infrastructure Optimization
DoD Recognizes TIAG for Unprecedented Success in Seamless WRAMC Migration
Customer Mission

The Walter Reed National Military Medical Center (WRNMMC) previously known as Walter Reed Army Medical Command (WRAMC) is dedicated to providing world-class, proactive, and patient-centered health care for approximately 600,000 service members, retirees, and their families.

Challenge

To support its then more than 28,000 employees, WRAMC operations necessitated a massive IT infrastructure expansion. The challenge was to develop a flexible, standardized platform across their IT infrastructure and operations, enabling the organization to mitigate and resolve issues quickly. When faced with revolutionary transformation and the need for a flexible, standardized IT platform, WRAMC contracted TIAG for a customized network optimization solution.

Solution

TIAG’s network engineers developed a custom IT network infrastructure for WRAMC across multiple locations and the migration was completed in a tight six-month timeline, successfully transferring hundreds of systems, thousands of users, and department storage files to designated facilities. This included:

  • Developing a custom IT network infrastructure adhering to WRAMC’s requirements and specifications.
  • Ensuring seamless data access for over 12,000 users across the region with 100% uptime.
  • Migrating data systems and programs from WRAMC to new facilities without any disruptions or downtime.
  • Centralizing hosting for better IT performance and improved customer service.
Result

TIAG successfully met and exceeded the objectives set by WRAMC, providing a top-level IT infrastructure solution that elevated their overall performance and cost efficiency, including: 

  • Successful migration of all WRAMC data systems and programs without losing a single piece of information.
  • 100% uptime for seamless access to the data by 12,000 users across the region.
  • Increased IT performance across all sites in the region, boosting the efficiency of their operations.
  • Significant cost savings for both the region and individual locations.

Our unprecedented success in the seamless migration of data systems and programs earned TIAG recognition from the Department of Defense.

02
Clinical + Business Informatics
TIAG helps ensure MEDCOM’s enterprise-wide transition to a new international coding system for medical diagnoses and procedures is successful
Customer Mission

PASBA provides medical coding training, auditing, analytics, and data quality oversight to medical treatment facilities within MEDCOM and across the Military Health System, DoD, and federal government.

Challenge

PASBA needed to determine how to transition to a new international coding system (ICD-10) in 2013 and understand the potential impacts it would have on their IT infrastructure and investments. 

Solution

TIAG provided MEDCOM with a strategy for a seamless transition to ICD-10. We conducted an extensive hands-on inventory of all IT investments in every medical treatment facility by performing transition impact analyses on each IT investment and providing mitigation strategies to reduce any impacts. This approach helped us determine accurate costs and potential impacts of deploying ICD-10. Our guidance and mitigation strategies minimized any potential impacts and ensured a successful transition.

Result

Our team of experts and processes allowed MEDCOM to successfully implement ICD-10 throughout every medical treatment facility around the world.