In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are open 24/7, maintaining robust customer service support in a digital era means turning to technology. If a customer can’t find the immediate help they need from your business, they’re likely to turn to someone else. In addition to helping customers…
Creating a culture that actively encourages employees to generate and share ideas is a great way to keep your company competitive in the market. Once an employee has been in an organization for enough time, the fresh perspective they brought with them may start to dwindle. Learning more about the organization and the clients it serves as well as becoming entrenched in already established systems can make it difficult to branch out, especially if leadership…
Many CTOs have moved into the C-suite from “the ranks”—they’re past developers and engineers whose skills and experience have helped them move into a leadership role. Still, many of them may look back fondly to the days when they had lots of time to “get their hands dirty” and dig into coding. It’s certain that day-to-day coding isn’t the prime focus of an executive tech leader—but does that mean they should give coding up entirely?…
Rather than let the idea of change hold them back, business leaders can see change as a way to increase their chances of future success. When a habit shows success, it can be difficult to adopt different practices, even when success is limited or comes at a cost. This is a common occurrence in business when leaders become so dedicated to doing something the way it has always been done that they are unintentionally sabotaging…
In recent years, both companies and consumers have become more focused on what global societies—and individuals—can do to better protect the environment. The impressive advances made by the tech industry in areas ranging from remote work to healthcare to transportation and more have led many to hope technology can play a significant role in helping us generate “green” energy, manage pollution and reduce waste. While technology experts caution that there’s no “silver bullet” solution for…
