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18 Technology Trends That May Soon Revolutionize HR Management

A company’s human resources team has a wide-ranging mandate. HR professionals oversee recruitment and hiring, monitor and manage the employee experience, help team members navigate the changing trends and practices of the workplace, and much more.

Until quite recently, much of the work of an organization’s HR department has been manual and time-consuming. Now, however, technology tools and trends are emerging that can ease or even take over much of the data-driven work of human resources, leaving HR professionals with more time to handle the human interactions and support they excel at. Below, 18 members of Forbes Technology Council discuss emerging ways technology is being leveraged and improved to support essential HR work and help an organization better serve its employees.

Identifying And Triaging Employee Concerns

The emergence of real-time feedback tools in HR systems and processes has the potential to enable HR teams and companies to maintain an authentic picture of employee sentiment. By continuously monitoring the pulse of their people, companies will be able to proactively identify and triage concerns to increase employee satisfaction and engagement. – Neil Lampton, TIAG

Unifying Key Data Across Systems

Data has been and will continue to be a key factor in people analytics. Now, with traditional artificial intelligence and generative AI, there is going to be a huge emphasis on using data across multiple verticals. “HR data fabric” could unify data across any number of systems, including enterprise search products, collaboration systems, learning and development, talent acquisition, hire-to-retire employee life cycle systems, and HR operations systems. – Shyam Bhojwani,Workato Inc.

Recognizing Achievements Virtually

In the past, a simple walk to someone’s desk sufficed to acknowledge their excellent work. That won’t cut it today. To amplify our shared victories, we sought a virtual solution. Our adoption of a virtual recognition software service has unified our global team, as we have collectively celebrated over 30,000 achievements (via virtual high-fives) in one year alone. – Razat Gaurav, Planview

Monitoring The Employee Experience In Real Time

Confidential, real-time pulse surveys via mobile apps empower HR with agile, continuous insights on evolving workforce issues and shifting sentiment. Timely visibility into employee perceptions enables proactive support through early issue identification rather than retroactive fixes. This transforms the employee experience through responsive, forward-looking HR. – Anantha Ganga, Coherent Corp.

Addressing Trends That Affect Attrition

Organizations are leveraging data in real time to identify moments that shape an employee’s experience. Leaders can now address trends to prevent attrition and use operational data for business outcomes. They can analyze schedule and fatigue data to improve safety, control costs, boost profitability and identify attrition drivers, minimizing speculation. Companies are at the beginning of fully realizing the possibility of people analytics. – Mike Morini, WorkForce Software

Developing More Ethical AI

AI will play an increasingly important role in people analytics. Hence, we must use these technologies ethically and without bias. I believe the focus on developing ethical AI can be the revolution we need. Developing tools to assess and mitigate algorithmic bias in HR decisions to create fair and diverse environments will help build trust and transparency between employers and employees. – Przemek Szleter, DAC.digital

Interpreting Emotions Through ERT

In the realm of people analytics, emotion recognition technology stands out. Leveraging AI to interpret human emotions from facial expressions and voice patterns, ERT can enhance workforce well-being and productivity. As organizations prioritize the employee experience, this technology promises to redefine HR strategies, driving deeper insights into team morale and engagement. – Miguel Llorca,Torrent Group

Democratizing Data

Data democratization is an ongoing trend that has become even more relevant with the latest advancements in AI. It’s seen in the rise of AI-driven HR tech solutions that allow those who aren’t tech experts to make independent, data-backed decisions. The value of such tools is that they enable easy access to data and allow HR specialists to find answers quickly without writing a single line of code. – Konstantin Klyagin, Redwerk

Managing Time-Consuming Processes With Automation

There is disruption in human resources as AI-driven automation takes over processes previously handled by humans. For example, AI tools can reduce the timeline to hire a candidate and increase the integrity of the process. Self-service is another improvement made possible by emerging trends in technology. AI has the potential to make many of the processes in human resources seamless. – Nihinlola Adeyemi, ErrandPay Limited

Storing Employee Information In A Blockchain

The usage of blockchain technology is an emerging trend in people analytics that has the potential to change HR administration. Blockchain technology can be used to securely and transparently store employee credentials, certifications and performance data. This technology has the potential to significantly improve the efficiency and dependability of HR operations. – Neelima Mangal, Spectrum North

Tracking DEI Goals

Data analytics can be leveraged to review an organization’s diversity, equity, and inclusion efforts. Technology can help predict or identify where biases exist, track DEI goals and measure the impact of DEI goals on a business. – Derek Martinez, Konica Minolta

Matching People To Projects

One of the design firms that helped bring the iPhone into being shared a tool that it used internally to match people to innovative projects (similar to the way a dating app works). The company recruited project teams filled with passionate people who held a personal interest in the results. Success rates improved, and they achieved a wider base of participation by redefining the “A team” from the bottom up. –Jim Barrett, Edge Total Intelligence

Building Personalized Ads

AI can effectively be used for talent mining. Businesses can capture key details from interactions between recruiters and job seekers to build personalized ads and promotions, enhancing engagement and brand recognition. This data is your secret weapon for enhancing employee retention and creating agile recruitment strategies. – Gergo Vari, Lensa, Inc.

Enhancing Training And Development

One promising development in human resources is the integration of augmented reality for employee training and development. AR can create immersive, on-the-job learning experiences, enhancing employee skill acquisition and retention. By combining real-world tasks with digital overlays, organizations can elevate their training programs, transforming how HR manages employee development and upskilling initiatives. – Jagadish Gokavarapu, Wissen Infotech

Forecasting Workforce Trends And Needs

Predictive workforce analytics has the potential to revolutionize the way organizations manage their HR processes. It leverages machine learning and AI to forecast future workforce trends and needs. This historical data helps predict employee turnover, skills gaps and even performance trends to empower organizations to proactively address potential HR challenges. – Phil Portman, Textdrip

Conducting Organizational Network Analysis

Organizational network analysis is a less-publicized trend in people analytics. By passively mapping informal relationships and communication flows, ONA uncovers key connectors, influencers and/or isolated members within a company. This insight into team dynamics reshapes talent management, illuminating collaboration patterns and potential bottlenecks. – Andrew Blackman, EZ Cloud

Identifying Hidden Talent

Predictive analytics powered by AI dives deeper than traditional metrics, forecasting employee behaviors and trends. By analyzing vast datasets, AI can predict employee churn, identify hidden talents and suggest personalized training. This allows organizations to anticipate HR challenges and cultivate a work environment that’s tailored to evolving employee needs, fostering growth and retention. –Imane Adel, Paymob

Developing More Personalized Employee Profiles

As tech tools become more sophisticated, people analytics will become more granular. Instead of looking at big-picture metrics, such as average salary or median team size, the analytics will evolve to create a more personalized picture of each employee, with details such as job satisfaction and mental wellness. – Syed Ahmed, Act-On Software

Previously published on Forbes.