Infrastructure Optimization & IT Service Management

tiag’s infrastructure professionals bring an unparalleled fusion of deep technical expertise complemented by business experience. The expertise of our IO team is leveraged in data center and desktop management, database administration, web development, network infrastructure management, systems management, and virtualization. Our group’s insights on streamlining and consolidating processes and automating labor-intensive tasks earns high praise from numerous Commands, along with plaudits for exceptional customer service and substantial cost savings.

tiag’s IT service management (ITSM) experts enjoy great success transforming large scale IT organizations into more efficient units, accelerating implementation times while ensuring maximum risk mitigation. The tiag ITSM group has received widespread recognition throughout the US Army and other Department of Defense organizations for achieving the highest levels of IT performance, management and resultant superior customer service. We have implemented ITIL based Service Desks that enabled large, government organizations to track and effectively monitor changes in their environment, know the impact of a change before it occurs and increase their visibility throughout the enterprise.

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Results Delivered

Letterkenny Army Depot Directorate of Information Management

To ensure information can flow seamlessly within the Letterkenny Army Depot (LEAD) community to support the Joint Warfighter and its international partners, LEAD’s Directorate of Information Management (DOIM) relies on tiag for IT solutions and services that increase process efficiencies for multiple LEAD operations and provide a stalwart IT/IM environment for the overall LEAD mission.

U.S. Army Material Command

logo-sm-amcThe U.S. Army Materiel Command (AMC) engaged tiag’s ITSM architechts to standardize IT processes across the command. tiag’s design consolidated and supported the mission and IT support requirements for more than 90,000 customers throughout CONUS (inside the continental 48 states) and OCONUS (outside of Continental United States). tiag’s endeavors maximized organizational productivity, minimized support costs, and increased user satisfaction.

US Army Medical Information Technology Center

USAMITC_sm48tiag is helping drive innovation in the support and delivery of patient care for U.S. Army Medical Information Technology Center (USAMITC). Our engineers within the USAMITC Core Technologies Division are delivering joint medical solutions that enhance collaboration across the services. In turn, soldiers and their dependents find it easier to receive medical services.

Army Material Command

logo-sm-amctiag implemented an enterprise IT management initiative to identify AMC assets, and to develop a comprehensive view of how IT investments enhance AMC’s overall mission, as the principal resource developer for the Army.

Naval Medical Research Center

NMRC_sm48tiag’s business and technology experts are establishing dedicated IM/ IT support for Naval Medical research Center’s (NMRC) 1,600+ personnel with a strategic focus on utilizing the right tools and standards to significantly improve customer satisfaction while managing costs.

The Defense Prisoner of War / Missing Personnel Office 

POW_sm48In service to the Defense Prisoner of War / Missing Personnel Office (DPMO), tiag accomplished a flawless migration of DPMO assets to a more technologically advanced solution, providing them with enhanced client vulnerability remediation, IPv6 support, and Section 508 compliance.

San Antonio Military Medical Center

SAMMC_sm48tiag’s voice/data network engineers are redefining San Antonio Military Medical Center’s (SAMMC) 9,000 customers’ and employees’ expectations of communication and collaboration with proven technologies that promote responsiveness and drive decision-making.