Business Transformation

Client

U.S. Army Medical Research and Materiel Command (USAMRMC)

Description

As the Army's medical materiel developer, USAMRMC is responsible for medical research, development, acquisition and medical logistics management. Medical information and products developed by USAMRMC protect and sustain the health and safety of the warfighter through deployment and combat, particularly on the battlefield. The command is headquartered at Fort Detrick with 12 subordinate commands located throughout the world, and six medical research laboratories that execute the science and technology mission. USAMRMC manages a vast extramural research program with numerous contracts, grants and cooperative R&D agreements to provide additional science and technology capabilities from leading academic, private industry and government organizations. Six additional commands focus on medical materiel advanced development, strategic and operational medical logistics, and medical R&D contracting.

The Challenge

Over time, many USAMRMC organizations developed processes and technology on an individual program basis. This limited the ability to communicate and share information across the entire command, resulting in widespread inefficiencies. Due to the size and complexity of USAMRMC, a new capability was needed to meet evolving needs for medical research, development, acquisition and medical logistics management. This would require a comprehensive analysis of the command, and business transformation efforts to define functional requirements for process reengineering, recommendations for Lean Six Sigma, and functionality requirements of a proposed solution. Moving forward, USAMRMC needed to establish a model for leadership transparency in financial execution of the R&D programs.

The Solution

USAMRMC contracted tiag to spearhead the effort known as the Research Management Enterprise Capability (RMEC). tiag developed a comprehensive view of the command’s functional areas within each organization, illuminating individual command group requirements, best practice processes, pain points and inefficiencies. This work included detailed knowledge maps, analysis and recommendations to facilitate fully integrated program coordination, planning, management, execution and oversight across all USAMRMC research areas — empowering the command to initiate transformation into a genuine enterprise research management structure. Establishing the original RMEC framework during 2009-2011, tiag was again trusted in 2015 to advance this effort, focusing on building the specialized domain of knowledge and business processes across the command. In this work, tiag developed a knowledge platform and a repository of USAMRMC functional requirements. Enabling an agile approach to solutions development, this effort promises a new set of innovative solutions to be delivered to USAMRMC in 2018.

The Result

Applying a strategic, disciplined management science approach — fused with insightful business intelligence and data-driven decision-making — tiag continues to lead business transformation and process reengineering efforts including solution design, development, automation and consolidation. In this work, tiag reengineers and packages all prior works into a formal, comprehensive military acquisition program for the RMEC, which supports thousands of research management processes across the command.

To provide a model for leadership transparency in financial execution of the R&D program — and to allow visibility into how all components and programs function at all levels of the organization — tiag fuses business analytics and optimization with process reengineering. Ensuring accuracy and integrity of business intelligence and financial data, this approach compiles data from extensive sources, and includes a visualization tool that significantly decreases time required to create reports. With immediate access to critical information, leadership can now spend less time in spreadsheets to ensure target financial spending in prudent, prescribed methods.

Proudly Serving Those Who Serve

tiag takes pride in its people, achievements, innovative processes, and continuous record of successes in directly leading mission critical program initiatives in support of those who serve us in the military and civilian sectors of our government.

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