Business Transformation

Client

U.S. Air Force Medical Operations Agency (AFMOA) Medical Logistics Division

Description

AFMOA establishes policies and procedures for providing lifecycle medical materiel management and maintenance for force health protection and health care delivery at institutional activities and in worldwide theaters of operation. To deliver full-spectrum medical logistics support and ensure successful execution of such mission responsibilities as optimizing medical resources and clinical excellence, aerospace medicine, radiation protection and other interests, AFMOA continually evaluates enterprise-wide resource requirements and the organizational structure.

The Challenge

AFMOA needed to find proactive ways to improve delivery and reduce costs for the Air Force Medical Service. This necessitated a full analysis of medical logistics operations, including medical equipment management and facility management. Additional requirements called for the design and implementation of a systems process-improvement model.

The Solution

Placing great value on the Air Force Medical Logistics System Studies and Analysis tiag delivered in 2015, AFMOA entrusted tiag to implement the best-practice business and systems process improvements tiag previously recommended. Leveraging tiag’s unique expertise and knowledge of the Military Health System (MHS) and DoD Medical Services information management / information technology (IM/IT) Systems, the customer tasked tiag to incorporate a systems improvement model. tiag also piloted and provided proof of concept for an automated medical logistics hub/spoke concept at Joint Base Andrews and Joint Base Anacostia–Bolling, and facilitated a weight-based, point-of-use supply dispensing system at Travis Air Force Base.

The Result

Supporting the AFMOA Medical Logistics Division, tiag is benchmarking and implementing innovative IT solutions, optimizing process reengineering, developing a culture of safety and multi-platform educational training, and deploying continuous process improvements focused on patient-centered care. These solutions empower AFMOA to improve clinical efficiency and preserve readiness skills while simultaneously reducing overhead for medical materiel and logistics for the Air Force Medical Service. tiag delivered the methodology and process to establish and sustain industry best practices and manpower standards by applying tiag’s subject matter expertise in clinical informatics, workforce development, enterprise IT system design, fused with tiag’s unique knowledge of the medical logistics environment, gained from two decades of experience supporting the medical logistics community.

Proudly Serving Those Who Serve

tiag takes pride in its people, achievements, innovative processes, and continuous record of successes in directly leading mission critical program initiatives in support of those who serve us in the military and civilian sectors of our government.

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