Infrastructure Management

Client

Anniston Army Depot Directorate of Information Management (DOIM)

Description

Anniston Army Depot is a subordinate of the U.S. Army Tank-automotive and Armaments Command.  Anniston Army Depot performs depot level maintenance to various armaments and provides ammunition storage, renovation, modification, and disposal.  The DOIM’s charge is to direct, manage and integrate all aspects of the Information Mission Area including telecommunications, automation/workplace automation, visual information, records management, staff elements, operating activities and Automated Data Processing (ADP) Security program.

The Challenge

To enable Anniston’s DOIM to more efficiently – and in real time – serve and manage over 1,200 desktop computers spread across a large, 25 square mile military installation base.

The Solution

tiag provided management and engineering services to support all aspects of the consolidated and centralized enterprise management systems.  tiag utilized the CA Unicenter suite of products including Network and Systems Management, Desktop and Server Management, and Service Desk.  In addition, tiag also manages Anniston Army Depot’s Enterprise Management System.

The Results

Anniston’s DOIM is garnering greater efficiencies and improved service as helpdesk administrators now assist end-users remotely via the Unicenter Remote Control application, with issues typically resolved with a single call.  In addition, automated software delivery and asset management reporting ensures IAVA compliance and enables remote deployment of applications to all users.

Proudly Serving Those Who Serve

tiag takes pride in its people, achievements, innovative processes, and continuous record of successes in directly leading mission critical program initiatives in support of those who serve us in the military and civilian sectors of our government.

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